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e-business Solutions

Competitive pressures in new and emerging Communication Service Provider markets are growing, resulting in the need for higher levels of differentiation through customer service. Additionally, the push towards instant availability of complex service bundles, continued uncertainty in trading environments, deregulation and the need to add greater focus on business customer requirements, are all creating a need for e-enabled services such as e-billing.

• MDS Customer Experience e-business solutions combine market leading functionality with ease of use to enable focused e-billing services for a CSPs business customers, whether a multinational corporation, Small Medium Business or sole trading home worker.
• MDS solutions are not only flexible, but also offer fast time to value through a 'light touch' integration approach that does not disrupt underlying Billing and CRM infrastructure.
• Combined with powerful business performance analytics, MDS customer experience e-business solutions also provide a strong business assurance framework which introduces greater levels of process control and analysis from the customer experience layer, while managing and removing the complexity of multiple source data systems.

With MDS Customer Experience e-business solutions, CSPs are able to offer business customers built for purpose services to manage complex business needs. Ultimately MDS solutions will drive lower operational costs, increase efficiency and enhance the customer experience.